EMERGENCY HVAC SERVICE

Your System quit. Here's what happens next.

Call us at (604) 227.7612. Tell us what's going on and where you are, and we will give you an honest answer on when we can be there. We'll move heaven and earth to make sure you're not stuck in a cold house, or a sweltering one.

Call (604) 227.7612

What counts as an emergency?

No heat in a cold snap

No cooling in a heat wave

Water where it shouldn't be

Cycling on and off, producing nothing

If your home doesn't feel livable, it counts as an emergency. Not sure which side of the line you're on? Give us a call anyway. We'll help you work through whether this needs an emergency call out or whether it can safely wait, and if it can wait, we'll get you booked in properly as soon as possible. See our heat pump repair page for the non-urgent path.

What happens once we are at your door

Every emergency repair has two parts. The first is the diagnostic visit: a technician comes to your home, tests the system, and works out what's actually going on. That part is billed on time and materials. Some problems show themselves in twenty minutes and some take longer, and we'll do our best to keep you posted as we go. After diagnosis we move into the repair or replacement stage. For this part of the work we'll make sure you have a quote, so all fixes are approved ahead of time. Heat is an essential service, and we won’t leave your home without it.

Sometimes the emergency is a repair, not a replacement

People often call us braced for a replacement quote and end up with a repair instead. Sometimes it goes the other way, and the honest conversation is about a system at the end of its life. Either way, we’ll lay out what we found and what your options are, so the decision you make is an informed one.

We hold Technical Safety BC licences for refrigeration, gas, and boilers. we're qualified to diagnose what's actually in your mechanical room, so you know you are in good hands.

The best emergency is the one that never happens

Most breakdowns send a warning first, and maintenance is how you hear it. Comfort Club members get two inspections a year, with cleaning, precision adjustments, and a safety and reliability check each time, so the small problems get caught in October rather than discovered in January. For systems that support it, Remote Monitoring watches performance between visits and flags a change before it becomes a larger issue.

Find out more about The Comfort Club

FIND OUT ABOUT THE COMFORT CLUB

Questions we hear when the heat is off

I smell gas. What do I do?

Leave the house first and call FortisBC's emergency line, then call us once you're somewhere safe.

My carbon monoxide alarm is going off.

Get everyone out of the house and call 911 before you call us. The same goes if anyone at home has a headache, nausea, or dizziness that lifts when they step outside.

How fast can you get here?

That depends on where you are and the work we currently have lined up for the day. When you call, we will assess your situation rather than give you a blanket promise on call out times.

Do you cover my area?

We're based in Squamish, with some of our team based on the North Shore. We work across the Sea to Sky corridor and the North Shore, including Whistler, North Vancouver, and West Vancouver.

My furace died. Do you work on furnaces, or only heat pumps?

We love heat pumps, but we also service, maintain and install furnaces too.

Will you pressure me into a new system?

We won't. That's just not our style. You'll get a diagnosis, a quote, and all the information you'll need to make an informed decision whatever situation you may find yourself in. We believe that repairing a system that has life left in it is a good option and keeps working equipment out of the landfill.

What should I do while I wait?

Keep doors closed to hold temperature in the rooms you're using, don't run a system that's making burning smells or grinding sounds. Tell us on the phone what your seeing and we'll let you know if there's anything else worth doing before we arrive.